Allergic reactions as a reason for exchange or refund will only be accepted if there was no tester presented. A doctor certificate is required as a proof of symptoms.
If you are based in Sydney, you may pick up from one of the following stores. Please specify which location you would like to pick up from at the ‘Order Notes’ during checkout.
Unfortunately, we do not have a loyalty program for our website at the moment. In-store membership is not applicable online. You will not be able to accumulate or redeem your in-store loyalty points online.
We use Australia Post as our courier. Standard shipping is $8 and Express shipping is $13. Orders over 99AUD will be eligible for free shipping. You will also have the option of local pickup, if you are based in Sydney. For overseas buyer, please contact [email protected] for shipping information before placing your order.
We try our best to process and prepare your order as quickly as possible. It may take 1-4 business days for your order to be processed and shipped. Once it is shipped, depending on your location, it may take 2-10 business days for you to receive your order.
Possibly. Currently, Australia Post is experiencing delays. Your order may take up to 5 days longer to arrive than the expected arrival date. You may track your parcel on https://auspost.com.au/mypost/track/ .
You will receive a confirmation email once your order has gone through. For customers who have chosen direct bank transfer as their payment method, you will receive a confirmation email once your payment has been cleared in our account.
No, we do not accept changes to your order once it has been placed. However, if you have filled in the wrong shipping details. Please contact our customer service team immediately.
Please email [email protected] for more information.
You will receive your tracking number through email once we have processed and shipped your order. You may then track your order on https://auspost.com.au/mypost/track/ .
No. We ship our order via Australia Post. You will receive a text message on the day when your parcel is coming. Or you may track your parcel on https://auspost.com.au/mypost/track/ .
Your order will be left in a safe place, if possible. If not, it will be re-delivered to one of the Auspost office. You will receive an email from Auspost as to where your parcel has been delivered and you can pick it up from there with your photo id.
We accept Visa, Mastercard, American Express for card payments. We also accept direct bank transfer.
Your order will be canceled if payment has failed. You will have to place your order again.
Select ‘Direct bank transfer’ on the checkout page. You will receive our bank details after placing your order. Please make sure to use your Order Number as the payment reference. Once your payment has cleared in our account, your order will be prepared and shipped.
No. If your product meets the return/exchange requirements, you will have to email [email protected]to process your the return/exchange.
Yes. We order our products directly from the respective companies. We are official distributors and retailers of the products we sell.
On the product’s page, click the ‘Reviews’ tab. Fill in your rating, review, name and email address. Click ‘submit’ to post your review.