Shipping policy

SHIPPING OPTIONS SHIPPING FEE
Free domestic standard shipping on orders over AU$65 Free
Standard Shipping in Australia AU$8
International Shipping* Please contact us for a quote
 *At this time, we only offer international shipping to the following countries: New Zealand. 

Christmas Cut Off Dates: 2023

Please refer to the tables below for recommended final order dates

States Cut-off Dates before Christmas
NSW Metro Area 14/12/2023
NSW Regional 08/12/2023
ACT 08/12/2023
QLD 08/12/2023
SA 08/12/2023
VIC 08/12/2023
Far North QLD 01/12/2023
WA 01/12/2023
TAS 01/12/2023
NT 01/12/2023


We are doing our best to process and ship out your orders as quickly as possible. Due to the increased order volume, our current order processing time is 2-3 business days. Depending on your location, delivery time may take 2-10 business days to arrive. Please make reference from the list below. 

Standard Delivery Times (under normal circumstances):

  • NSW Metropolitan Areas: 2–5 business days
  • Other states (metro to metro): 3–10 business days
  • International and Regional areas: May take longer

**Delivery times are subject to change. 

International Shipping Quotes:

For international shipping to New Zealand, please email info@lacosmetique.com.au. Shipping fees start from $20 and are calculated based on package weight. Please send us an email with a list of the items you'd like to purchase, along with their respective quantities. We will then provide you with a cost estimate for international shipping.

Delivery delays in South Australia and Western Australia

Flooding in South Australia is causing temporary delivery delays for some parcels.


VIC, SA, NSW, QLD, NT & TAS

Over 95% of parcels are being picked up and delivered on time, and we’re keeping our delivery estimates updated for you. Late parcels usually arrive within 5 days of the delivery estimate.

WA 

A main distribution centre has been severely impacted by staff shortages and border closures, and most parcels are being delayed by more than 5 days.

 *Please note that the below delivery time is only for reference and not a guarantee. Delivery fee will not be refunded if there is any delivery delays.