Delivery and Returns Policy

Sydney’s Leading Japanese and
Korean Cosmetics Retailer

RETURN POLICY

Please note that all returns, refunds, exchanges or repair requests must be accompanied by a proof of purchase documents.

 

Please choose carefully as we do not offer returns or/and refunds due to change of mind.

 

All refunds and exchanges will need to be made within 7days when received the item and also goods are in a saleable condition(eg. unopened, unused, unworn and as sold), and the item is not a Special Exception (eg.discount merchandises).

 

Allergic reactions as reason for refund will only be accepted if there was no tester present, a doctor certificate is also needed as a proof of symptom.

 

If your goods match the above requirements, please contact our customer service to lodge a return.

 

Customer service:

Email: [email protected]